1.1 These General Terms and Conditions of Sale (GTC) apply to all contracts between you as a customer (hereinafter referred to as "customer" or "you") and our company, Lenorabel [Hanfgarten 32, Steinhagen 33803, TEL, info@lenorabel.de] (hereinafter referred to as "seller" or "we"). They apply regardless of whether you are acting as a consumer, entrepreneur or merchant. The version of the GTC valid at the time the contract is concluded is decisive.
1.2 We do not accept customer conditions that deviate from our General Terms and Conditions unless we have expressly confirmed their validity in writing.
1.3 A customer is considered a consumer if the purpose of the ordered deliveries and services is not primarily attributable to his commercial or independent professional activity. If the customer is a natural or legal person or a partnership with legal capacity who is acting in the exercise of his commercial or independent professional activity when concluding the contract, he is considered an entrepreneur.
2. Conclusion of contract
2.1 The products shown and presented in our online shop do not constitute a legally binding offer, but merely a non-binding invitation to order.
2.2 By clicking the "Add to shopping cart" button, you can put the products you have selected into the shopping cart. If you click the "order with payment" button, you are placing a binding order for the goods in the shopping cart. You can view and change your data at any time before submitting the order. The order can only be placed and transmitted if you agree to these terms and conditions by clicking the "Accept terms and conditions" button and thereby include them in your order.
2.3 Immediately after submitting the order, you will receive a confirmation by email. This automatic confirmation of receipt merely indicates that we have received your order and does not constitute acceptance of your application. The purchase contract is only concluded upon our declaration of acceptance, which we will send you in a separate email (order confirmation). In this email or in a separate email, but no later than upon delivery of the goods, you will receive the contract text (consisting of the order, general terms and conditions and order confirmation) on a permanent data medium (email or paper printout). The contract text will be stored in compliance with data protection regulations.
2.4 Special minimum order values apply for deliveries abroad. This information can be found in the price information of our online shop. Please check the price information carefully to make sure that your order meets the required 1 out of 5 minimum order value for an international delivery.
2.5 In order to ensure the clarity and comprehensibility of all contractual provisions, the contract is concluded in German.
3. Delivery conditions
3.1 We reserve the right to make partial deliveries as long as this is reasonable for you.
3.2 Delivery times start from the moment we confirm your order, provided the purchase price has been paid in advance (except in the case of purchase on account). If no specific delivery time is stated for a product on our website, the standard delivery time is 3-6 days.
3.3 If no copies of the desired product are available at the time of your order, we will inform you immediately in the order confirmation. If the product is permanently unavailable, we will not issue a declaration of acceptance and no contract will be concluded. We will inform you of alternative solutions or possible waiting times to ensure that you receive the best possible service.
3.4 If the product you ordered is temporarily out of stock, we will inform you immediately after receiving your order. You will receive this information directly in the order confirmation.
3.5 We only deliver to customers whose permanent residence (billing address) is in one of the following countries. Customers must also be able to provide a delivery address in the same country: Germany.
4. Prices and shipping costs
4.1 All prices in our online shop include statutory sales tax plus any shipping costs. This gives you a transparent representation of the total cost of your order without any hidden fees.
4.2 Shipping costs are already included in the price information on our online platform. Before you complete your order, you can see the total amount including VAT and shipping costs in the order overview. This transparency allows you to check the full cost of your order in advance before you confirm and submit the order.
4.3 In the case of partial deliveries, shipping costs are only charged for the first partial delivery. If partial delivery is made at your request, shipping costs will be charged for each partial delivery.
4.4 If you effectively revoke your contractual offer, you are entitled to a refund of the shipping costs already paid (shipping costs) in accordance with the statutory provisions.
4.5 The goods are shipped by post. As a consumer, you do not bear the risk of shipping; we assume this risk.
4.6 If you cancel your purchase decision, you will be responsible for the direct costs of returning the goods.
5. Terms of payment
5.1 In our online shop you can pay by invoice, credit card, direct debit or PayPal. For new customers, payment by invoice for the first order is only possible up to an order value of 100 EUR.
5.2 You are free to change the payment method stored in your user account at any time.
5.3 The purchase price is due immediately after conclusion of the contract. If payment is due on a specific date and this is not met, you will automatically be in default. In this case, default interest of 5 percentage points above the base interest rate per year will be payable.
5.4 The payment of default interest does not exclude the possibility of claiming additional damages for default.
6. Retention of title
The delivered goods remain the property of our company until the purchase price has been paid in full. Ownership of the goods will only be transferred to you after full payment.
7. Warranty
7.1 We are liable for material or legal defects in the delivered items in accordance with the applicable statutory provisions, in particular in accordance with Sections 434 et seq. of the German Civil Code (BGB). The limitation period for statutory claims for defects begins with the delivery of the goods and is two years. A warranty period of 12 months applies to entrepreneurs.
7.2 Additional assurances from the seller or manufacturer apply in addition to the statutory warranty claims. The details of these guarantees can be found in the respective guarantee conditions, which may be included with the items. These guarantees cover any material or legal defects in accordance with paragraph 1.
8. Liability
8.1 In principle, claims for damages by the customer are excluded unless there is an injury to life, body, health or essential contractual obligations (cardinal obligations). Claims for damages can also be asserted in the event of intentional or grossly negligent breach of duty by the seller, our legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the main objective of the contract.
8.2 If a material contractual obligation is breached, we shall only be liable for foreseeable damages that were typically caused by gross negligence in the normal course of business, unless the claims relate to injury to life, body or health.
8.3 These limitations of liability in paragraphs 1 and 2 also apply to our legal representatives and vicarious agents if they are held personally liable for any damage.
8.4 These limitations of liability do not apply if the seller has fraudulently concealed a defect or has given an express guarantee for the quality of the product. They also do not apply to specific agreements on the quality of the product. The provisions of the Product Liability Act remain unaffected.
9. Data Protection
Detailed information about how we handle your personal data and your legal rights in the area of data protection can be found in our detailed privacy policy at the following link: ******* What is the address of your website privacy policy *******.
CANCELLATION POLICY
right of withdrawal
You can cancel this contract within 14 days without giving any reason. The cancellation period begins on the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of cancellation, you must inform us, LUMAGA, of your decision to cancel this contract by means of a clear written declaration (e.g. letter, fax or email). You can use the attached sample cancellation form for this purpose.
Alternatively, you can fill out and submit the sample cancellation form or another clear declaration electronically on our website https://linorabel.de. If you use this option, you will immediately receive confirmation (e.g. by email) of receipt of your cancellation.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
consequences of revocation
If you cancel the contract, you will receive back all payments, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods. You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the deadline.
You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
The following goods are excluded from the right of withdrawal:
1.1 Goods that are manufactured according to customer specifications or are clearly tailored to personal needs.
2.2 Products with a short shelf life or limited expiry date.
3.3 Sealed goods which, for reasons of health protection or hygiene, cannot be returned
4.4 Goods are not eligible for return if they have been unsealed after delivery.
5.5 Goods which have been inseparably mixed with other goods after delivery.
6.6 Alcoholic beverages, the price of which was agreed upon conclusion of the contract and which can be delivered no earlier than 30 days after conclusion of the contract and whose value depends on fluctuations in the market over which the entrepreneur has no influence.
7.7 Sealed audio or video recordings or computer software if the seal has been removed after delivery.
8.8 Newspapers, magazines and periodicals, with the exception of subscription contracts.
9.9 Goods whose price depends on fluctuations in the financial market and which can be delivered within the withdrawal period.
sample cancellation form
If you wish to withdraw from the contract, please fill out this form and send it back to:
Lenorabel
• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
• Order placed on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for postal delivery)
